Return Policy

Return and refund policy of Norelly&Co

At Norelly&Co., we strive to provide all of our customers with superior service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products

We offer a full return guarantee on all new products, except promotional products, under specific conditions. Sale items are excluded from this guarantee.

No refund policy for clearance items

Items purchased during the sale are non-refundable. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.

Return Costs

Customers are responsible for return shipping costs. Norelly&Co. will not reimburse return shipping costs and is not liable for costs incurred during the return process.

Deadline for return notification.

Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. It is essential to meet this deadline to be eligible for a return.

Exchange of sale items

Sale items cannot be exchanged even for incorrect sizing. Therefore, customers should carefully choose the correct size before making a purchase.

100% warranty on defective items

We offer a full warranty on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please email info@norellyandcolondon.com. Once your return is approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form.

Returns without a completed return form cannot be processed. Be sure to include this form with your return to ensure proper processing of your request.

Conclusion

Norelly&Co. is committed to ensuring the satisfaction of its customers. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service department at info@norellyandcolondon.com.